Shipping policy

Shipping Policy

Processing time. Orders ship within 1–2 business days.

Free shipping. Orders of $99 or more after discounts ship free via ground shipping. Orders under $99 are charged shipping at checkout, based on order size and destination. Subscription renewals under $99 are charged shipping on each delivery. We ship via USPS and FedEx.

Where we ship. We ship within the United States including Alaska, Hawaii, and APO/FPO addresses.

Tracking. You'll receive tracking information by email when your order ships. If you can't find it, contact us and we'll send it again.

Damaged, incorrect, or lost orders. If anything arrives damaged or incorrect, or your package doesn't arrive, contact us within 14 days of delivery and we'll replace it or refund it in full.

Refunds and subscriptions. See our Refund Policy and Subscribe & Save Policy.

Questions? Email customer.support@steponefoods.com or call (952) 303-4265, Monday–Friday, 9am–5pm CST.