Refund policy

Refund & Satisfaction Guarantee

We stand behind every order. Step One Foods is clinically formulated, and we're confident enough in both the food and the science to guarantee your first order.

What's covered. Your first order is covered up to 60 servings of food, the equivalent of a 30-Day Protocol Pack and the maximum we'll refund or exchange. This applies whether a product simply isn't right for you, or you didn't see the cholesterol response you hoped for.

How long you have. Refund requests can be made within 90 days of your first purchase.

Subscriptions. If you're on a subscription, the guarantee applies to your first order, not to the full subscription. See our Subscribe & Save Policy for how subscriptions work.

No return required. Because our products are food, we don't ask you to ship anything back. Refunds and exchanges are handled directly.

Damaged or incorrect items. If anything arrives damaged or incorrect, on any order within 14 days of delivery, we'll replace it or refund it in full.

Bulk orders. Bulk orders are not eligible for the guarantee.

How to request. Email customer.support@steponefoods.com or call (952) 303-4265, Monday–Friday, 9am–5pm CST. If your order hasn't shipped yet, we can cancel it for you as well.